United States | Digital

Who You Are

• You have 5+ years of experience in UX writing, content strategy, or product content, ideally within a fast-paced, cross-functional environment.
• You bring a strong portfolio that showcases clear, accessible copy across web and mobile experiences.
• You’re comfortable collaborating with cross-functional teams—including product, design, research, and marketing—to shape end-to-end user journeys.
• You have experience in user research, persona development, and journey mapping, and you know how to use insights and frameworks to shape copy decisions.
• You’re highly self-directed—able to prioritize work, manage ambiguity, and keep things moving even when requirements evolve.
• You're a confident communicator who can present strategic recommendations, defend content choices, and build alignment among diverse stakeholders.
• You’re skilled in tools like Figma, Google Docs, and content management systems, and you’re quick to pick up new ones.
• It’s even better if…
  • You have experience at a healthcare startup .
  • You’re familiar with healthcare terminology and regulatory frameworks (like HIPAA or FDA), and you know how to write for real people within those constraints.
  • You are comfortable building and presenting decks to communicate ideas clearly.

What You'll Do

• Develop cohesive content strategies and write UX copy for consumer journeys that span web, mobile app, email, SMS, push notifications, and in-app messages.
• Help shape persona development, define user goals and emotions across the journey, and translate these into messaging frameworks and content decisions.
• Participate in user research and apply findings to improve copy effectiveness.
• Contribute to touchpoint mapping and define messaging hierarchies for high-priority moments across the product lifecycle.
• Collaborate with designers to ensure content and UI work seamlessly together, with a focus on clarity, accessibility, and user trust.
• Ensure all content meets the needs of patients and caregivers while balancing clinical accuracy, regulatory compliance, and brand voice.
• Support A/B testing plans and use findings to optimize content performance across channels and lifecycle stages.
• Help define and document content frameworks, tone/voice guidelines, and playbooks for handoff to client stakeholders.
• Regularly present work to internal and client teams, gathering feedback, aligning on strategy, and adjusting deliverables as needed.

Perks and Benefits

• In addition to 11 observed holidays, salaried team members have unlimited paid time off, with an additional 4 mental wellness days per year
• 100% company funded health insurance, with dental and vision options
• Paid parental leave
• 401(k) plan to help save for your future
• Permanent remote work option
• Summer Fridays (office closes at 3:00 PM) and Fall/Winter/Spring Fridays (office closes at 5:00 PM)
• Monthly wellness stipend and quarterly employee appreciation gift
• One-time reimbursement for work from home equipment
• Monthly team bonding sessions
• Pre-tax commuter benefits
• The opportunity to join a dynamic, close-knit team that loves going to work with and for each other every day