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Reinventing a Key Player in Digital Behavioral Health

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About the Project

About the ProjectIn 2023, New Directions Behavioral Health and Tridiuum executed a merger that combined over 20 years of industry experience to form a major new player in healthcare. We partnered with them to launch a powerful new brand that connects people with the care they deserve.

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Our Team

Meet the people creating seamless healthcare experiences for patients.

María Dieste

Technology & Operations Manager

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Valerie Dinsmore

Digital Content Manager

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Cara Geser

Account Delivery Specialist

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Alma Hortelano

UX/UI Designer

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Eli Pérez

Backend Developer

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Mercedes Lorenzo

Creative Director

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Isabel Teixeira

Creative Project Lead

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Enhancing Care Through M&A

Uniting the two companies would only achieve their shared goal for higher-quality patient care if the new brand’s digital platform offered a seamless and resonant user experience. The final design does exactly that, as our team weaved together an ombre color palette and gentle animations to provide a reassuring and calming experience while subtly underscoring the merger. Additionally, the site pairs an intuitive UI to offer a clear path for patients to access essential documentation and with custom backend functionality that enables automated follow-ups and touchpoints.

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178,000

site visits in first six months

+48%

increase in inbound leads

An Amplified Brand Launch

To further support a successful execution of the merger, we turned our attention to advertising the new brand across all relevant digital channels. Our integrated launch campaign incorporated paid social, trade publications, organic PR, and other tactics to generate widespread awareness of both the new company name and its new mission.

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2.4M

campaign impressions

60

leads generated

Enabling Content Marketing

Following the launch, Lucet wanted to leverage their team of in-house physicians to maintain an active content marketing program. Terra designed a custom editorial strategy complete with easy-to-execute workflows and best practices that could be leveraged by non-marketers to produce written content for Lucet's blog and social channels.

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The Future of Behavioral Health

Now that Lucet has succeeded Tridiuum and New Directions as America's leading behavioral health provider, a team of Terra creatives and digital marketers is supercharging their sales pipeline and connecting patients with the healthcare they deserve through ongoing paid media and email marketing campaigns.

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